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Who do I contact, and when?

Who you contact depends on the nature of your query – please read below.
Contact your local research office (NSW or ACT) for assistance with registration, applications, and  post-approval/authorisation matters such as: information/documents you need to include, missing or incorrect dep’t information (site-governance applications), and how to use REGIS (non-technical).
Contact the REGIS IT Help desk on 1300 073 447 for technical queries such as system issues or faults, and account access issues. The Help desk is available 7am-7pm Monday-Friday, excluding ACT Public Holidays.
For information on how to use REGIS, refer to REGIS Quick Reference Guides (QRGs).

Quick Reference Guides

Follow useful advice on preparing, assessing and approving ethics and site governance applications in REGIS
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Help Desk & FAQs

Get help desk support or refer to FAQs for Researchers and Applicants to have your questions answered
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Your feedback

Provide your feedback and suggest improvements to REGIS!
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Training Content for Users

Resources such as guides, documents and instructional content to make the REGIS user experience easier.
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User stories and experiences

Hear from REGIS users about their experiences, and tips to make things easier
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Discover ways in which REGIS improves the current system for submitting and assessing research applications for ethics and site governance approval.
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News & Events

Read the latest news about the roll-out of REGIS, REGIS user involvement and REGIS developments.
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REGIS transition - completed April 2019

ACT and NSW public health organisations have introduced REGIS for ethics and site-governance applications. View the historical timeline here.
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