Help Desk & FAQs

 

This table sets out current IT issues with REGIS and their status. 

Date     

 Issue                              

Status (Pending or Resolved)

15 May 2020

System Notification - Minor system fixes

System Notification

Resolved

 

28 April 2020

System Notification

REGIS will be offline from 7am to 9am on Tuesday 28 April system release to address a number of bugs and issues.

System Notification

 Resolved

17 March 2020

URGENT SYSTEM NOTIFICATION: Internal Portal – Related Documents, Modified Dates, Forms. 

System Notification - initial

System Notification - update 18 March 2020

System Notification - update 2 18 March 2020 New issues identified

System Notification - update 3 19 March 2020 New release, issues fixed

System Notification - Update 4 23 March 2020 New release, issues fixed

Resolved

9 March 2020

REGIS will be offline from 7am to 9am on Tuesday 17 March for a product upgrade

REGIS - OmniStart 4.9 upgrade Release notes (document updated 16 March)

Resolved

18 February 2020

System Bug - Valid/Eligible workflow not working

System Notification - initial         

System Notification - Resolved 24 February 2020

Resolved

 16 December 2019

REGIS will be offline from 7am to 9am on Monday 16 September due to version release.

REGIS 2.1 Release notes *document updated 10 December 19

Resolved

26 September 2019

REGIS will be offline from 7am to 9am Thursday 26 September for data migration.

System Notification  

Resolved

19 September 2019

Internal Portal Users - Metrics 3 & 4 reports not accessible. Clarification on new HOD workflow.

System Notification 

Pending

16 September 2019

REGIS will be offline from 7am to 9am on Monday 16 September due to version release.

System Notification

Resolved

9 September 2019

REGIS will be offline from 7am to 9am on Monday 9 September due to version release.

Release notes

Resolved

2 September 2019

REGIS will be offline from 7am to 9am on Monday 2 September due to version release.

Release notes

Resolved