Help Desk & FAQs
Who do I contact, and when?
This document explains the decisions you have and who best can answer them.
Contact your local Research Office
For information on:
- what to include in your REGIS application(s)
- the status of your REGIS application(s)
- how to use REGIS
NSW Health research office contact details | ACT Health Research contact details
Use the above research office contact links to find the relevant contact numbers
Contact the NSW eHealth REGIS Team
(Monday - Friday, 9AM to 4PM, excluding NSW Public Holidays):
For any non-technical issues with REGIS including, but not limited to:
- information on training, resources and news
- feedback on using REGIS
- general REGIS 'How to' questions
Email: regis@health.nsw.gov.au
Contact the REGIS Technical Help Desk
(Monday - Friday, 7AM to 7PM, excluding ACT Public Holidays):
For any technical issues with REGIS including:
- system issues or faults
- account access issues
Please note: The REGIS Technical Helpdesk lacks the ability or authority to make data changes within the REGIS system.
Phone: 1300 073 447 | Email: support@f1solutions.com.au
Diagnostic Test
If REGIS is running slowly (e.g. key stroke lag, long page loading time), please run the diagnostic test located here. Once completed, leave the site open and/or take a screenshot. Contact the REGIS Technical Help Desk (1300 073 447) to report your experience. You may need to email a copy of the report from the test.
