Help Desk & FAQs

Who do I contact, and when? 

This document explains the decisions you have and who best can answer them. 


Contact your local Research Office

For information on:

  • what to include in your REGIS application(s)
  • the status of your REGIS application(s)
  • how to use REGIS

NSW Health research office contact details   |   ACT Health Research contact details

 Use the above research office contact links to find the relevant contact numbers

Contact the REGIS Technical Help Desk

(Monday - Friday, 7AM to 7PM, excluding ACT Public Holidays):

For any technical issues with REGIS including:

  • system issues or faults
  • account access issues

Phone: 1300 073 447    |    Email:


Contact the NSW eHealth REGIS Support Team

(Monday - Friday, 9AM to 4PM, excluding NSW Public Holidays):

For any non-technical issues with REGIS including, but not limited to:

  • information on training, resources and news
  • feedback on using REGIS
  • general REGIS 'How to' questions



Diagnostic Test 

If REGIS is running slowly (e.g. key stroke lag, long page loading time), please run the diagnostic test located here. Once completed, leave the site open and/or take a screenshot. Contact the REGIS Technical Help Desk (1300 073 447) to report your experience. You may need to email a copy of the report from the test.