Help Desk & FAQs

Who do I contact, and when? 

This document explains the decisions you have and who best can answer them. 


Contact your local Research Office

For information on:

  • what to include in your REGIS application(s)
  • the status of your REGIS application(s)
  • how to use REGIS

NSW Health research office contact details   |   ACT Health Research contact details

 Use the above research office contact links to find the relevant contact numbers

Contact the NSW eHealth REGIS Team

(Monday - Friday, 9AM to 4PM, excluding NSW Public Holidays):

For any non-technical issues with REGIS including, but not limited to:

  • information on training, resources and news
  • feedback on using REGIS
  • general REGIS 'How to' questions


Contact the REGIS Technical Help Desk

(Monday - Friday, 7AM to 7PM, excluding ACT Public Holidays):

For any technical issues with REGIS including:

  • system issues or faults
  • account access issues

Please note: The REGIS Technical Helpdesk lacks the ability or authority to make data changes within the REGIS system.

Phone: 1300 073 447    |    Email:


Diagnostic Test 

If REGIS is running slowly (e.g. key stroke lag, long page loading time), please run the diagnostic test located here. Once completed, leave the site open and/or take a screenshot. Contact the REGIS Technical Help Desk (1300 073 447) to report your experience. You may need to email a copy of the report from the test.